Effective Date: January 2025

At P E Technologies, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased on https://petechs.ng may be returned or refunded.

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1. Eligibility for Returns

Products may be eligible for return if:

• The item is defective, damaged, or incorrect upon delivery
• The return request is made within 7 days of delivery
• The product is unused, in its original condition, and packaging

Some items such as software, consumables, or customized products may not be eligible for return unless faulty.

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2. Non-Returnable Items

The following items are generally non-returnable:

• Opened or used products (unless defective)
• Software licenses and downloadable products
• Products damaged due to misuse, negligence, or improper handling

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3. Return Process

To request a return:

1. Contact our support team with your order details
2. Provide a clear reason and supporting evidence (if applicable)
3. Await return approval and instructions

Approved returns must be sent as instructed by our team.

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4. Refunds

• Refunds are processed after inspection and approval of returned items
• Approved refunds will be made via the original payment method
• Processing time may take 5–10 business days, depending on the payment provider

Shipping fees are non-refundable unless the return is due to our error.

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5. Exchanges

We may offer product exchanges where applicable, subject to product availability and inspection approval.

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6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery so we can resolve the issue promptly.

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7. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

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8. Contact Us

For return or refund inquiries, please contact us:

Website: petechs.ng
Email: info@petechs.ng
Phone: +234 817 809 1314